Tesla Is Hiring An Energy Customer Support Specialist

Tesla has a new job listing for a remote job (meaning you work from home). The job is for an Energy Customer Support Specialist and is full time. The duties include solving customer issues while delivering world-class customer service along with administrative, special projects, and other duties and assignments. Energy Support Specialists, Tesla noted in its posting, are “the front line and face of the Tesla brand.”

The qualifications of the job include having a stable internet connection, quiet workspace with no disruptions, a year of call center experience or equivalent, a proven track record of excellent customer quality and productivity expectations, ability to think outside the box, and to be able to be a team player.

Business Insider believes that Tesla is hiring people to help Elon Musk handle Twitter, but I don’t think this is the case. I have several friends who own a Tesla and they have all had complaints (as well as praises), but the one common complaint is Tesla’s lack of customer service, whether it’s something happening at a service center or another issue. Tesla is a company I believe in and I think that hiring a customer support specialist is a great move.

The article also noted that this new role may involve actively scouring social media for customer complaints and resolving them. I assume, although I could be wrong, that this new employee may even run Tesla’s official support Twitter channel.

The article also said, “The role of a specialist is to resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking.” However, when I looked at the listing, I didn’t see that particular phrase. The listing could have been updated — after all, things change. Although, from the tweet above, I do see where the article gets the idea that the job is to handle criticism aimed at Elon Musk.

I would think, given the title of the job’s role, that the employee would handle customer service issues related to Tesla’s energy side of its business.

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